![]() I believe that it is only fair for your company to reimburse me for the undelivered product, along with any additional expenses incurred as a result of this ordeal (the delivery fee). I expect a full refund of the amount I paid for the product and delivery, as I still trust you are a serious and honest company. Considering the circumstances, I kindly request an immediate resolution to this matter. The lack of communication, the apparent lack of knowledge about your export markets and failure to provide any updates on the delivery status have left me extremely dissatisfied with your company's service. ![]() (RGCE 2020: Regla 3.7.36), Annex 22 (RGCE 2020: Anexo 22), Miscellaneous Fiscal Resolution (RMF) Annex 19 I have made two previous attempts to contact your customer service department to inquire about a refund, but unfortunately, my concerns have not been adequately addressed. 88), Federal Rights Law (LFD) 49-IV (LFD: Art. pharmaceuticals, such as: pills, troches, tablets, granules, tablets, capsules and dragees, which require physical or chemical analysis, or both, to know their composition, nature, origin and other characteristics necessary to determine their tariff classification, regardless of the amount and the consigned value. In this case: 11 pieces of skin care products They sent me the law that not allows these kind of products (liquid or cream) to enter Mexico : Merchandise that in accordance with the applicable regulations cannot be imported through courier and parcel companies, as well as difficult-to-identify merchandise that, due to their presentation in the form of powders, liquids or forms, may not be imported in accordance with the provisions of this rule. However, despite the considerable time that has passed since then, the products have not been delivered and I was finally informed that they will be returned to the shipper as follows: I regret to inform you that the guide contains restricted merchandise for entry into the country by parcel service. I trusted your company, placed the order, paid and was expecting to receive the product. I am writing for the third time to express my disappointment and frustration regarding the non-delivery of the product I ordered from your company. Dear Uglyduckling I hope this letter finds you well. Thank you very much! I hope to be able to buy again the same products once I visit the US. ![]() After my complaint regarding products that were not delivered (in Mexico) the company returned all my money including the shipping. The company was reliable and fair along the process. Products not delivered in Mexico (but company still reliable and responsive) ![]()
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